ReasonSpark

An Account Manager is the expert assigned to your account, who will oversee executing all research and resolution projects for you. Your Account Manager will act as your personal support concierge, and will ensure that your company is receiving superior level support in a quick time frame. You may message ReasonSpark 24 hours a day, 7 days a week – whenever your idea or question hits and you need it actioned - your Account Manager will make sure that you receive clear, friendly, and swift communication regarding your results.

Whenever the question strikes you is the best time to send us a message. We think people come up with the best strategies and questions while going for a morning run, taking a lunch break, or just randomly during the middle of the night – those are the best times to get your ideas moving forward and send us some details about what you're thinking. The last thing anyone wants to do is wait on hold with tech support waiting for someone to help get your brilliant strategy started or figure out that weird report in the wee hours of the morning. We are taking questions at all hours, every day of the week – instead of explaining your situation to different techs, we swiftly research and resolve for you, while you do even more important things – like run the business or get some sleep.

Once your subscription is all set, your White Glove Support guest service login will give you access to our messaging system, or you may simply send us an email with a few details of what's going on, or even just tweet us and help is on the way. After your question is received by your personal Account Manager, we will begin to research and resolve any issue within 24 hours.

Yes. We offer different ways to receive support and advice in order to maximize how much knowledge your team can focus on and utilize at once. The Pro subscription is perfect for owners and teams that have a collection of questions that are not too time sensitive. The perfect example is an owner who finds an issue with a payroll report on a Monday, and needs to find an answer to why within a day or two. Pro comes packed with unlimited users, open communication with no banks of calls, and a 72 hour average response time.

The Elite package adds even more premiere features. Elite includes everything Pro offers, except includes a 24 hour response time, and even more access to your Account Manager

Ask as many questions as you can possibly think of, as often as you would like. White Glove Support will never cap you off or stifle what could be a brilliant solution. The only consequence that could come from asking too many questions, is that our researchers are backed up with work for you – but we would make sure to let you know promptly if there was going to be any sort of time delay with any of the inquiries on your account.

Yes. Our support system can be linked to your domain name, and anyone using your domain name as their email address, can have access to all this wonderful brainpower. The account owner will see a dashboard in the My Account section containing all of the questions asked along with any status and results to keep effortlessly up to date.

Yes. Of course you can message us any time of the day or night, but we know that sometimes you just want to talk through an issue or idea for an hour or two. Your Account Manager can take care of scheduling Brainstorming Sessions for you, where you get together for a 90 minute in depth brainstorm and resolution session with your expert on the topic of your choice.

We love to really get into being a part of your team, and like to promote a one year subscription length in order to have time to resolve as many technical hurdles for a partner as we can. We also love a quick focus group to sort through a big project like inventory or employee monitoring for a few months. Whether you are month-to-month or would like to save with an annual discount, we are here to help.

Sure, let's chat. Contact us any time and we will see how we can assist in creating a custom package.

ReasonSpark will never hide a fee – if you think having a few of our features around sounds good, then we will deliver the quote and that will be the last of the changes to pricing from us. All of our clients can feel secure by logging into the Account Portal where you have a birds-eye-view of the whole shindig.

Out of questions? All of your technical issues solved? Monthly Subscriptions can be canceled at any time. Automatic payments for White Glove Support contracts will stop after 30 days of cancellation. Any unused months from yearly subscriptions will be refunded with a deduction of 30 days. We are still here when you need us! Join back anytime and we will pick up right where we left off.

Reach out to us any time, we're here to help. Email support.